Abby kept me in the loop and up to speed on the sales process and answered all of my queries promptly. She gave me peace of mind throughout, and that's exactly what you look for as a home buyer!

excellent communication, nothing was a problem, especially when owner doesn't live in the city.

We didn't win the first house we put an offer on, and that was also a house that Abby & Pam had listed. To be honest, I was heartbroken. It was the first offer we had done and I had fully fallen in love with the house and I pictured our lives there. The thing that stood out more than anything was the aftercare we received from Abby & Pam even though on that house we were not the buyers. Technically speaking, they didn't have any obligation to follow up with us beyond letting us know our offer wasn't selected. But they did. They held my rather wary hand and made me believe we would find our home. And we did! And my goodness they are fantastic when you win the offer too. Leading up to putting the offer in the communication was excellent. This offer had some complexities to it with a consent requirement from the vendor, but with Abby & Pam we were constantly updated. That communication has continued throughout the conditional period and as we make our way to settlement. The fact that we could ring, sometimes after hours, and discuss the house and always leave the call feeling settled, made us as first home buyers very grateful. As first home buyers, we came into this experience with not a lot of knowledge of how things worked. Abby & Pam answered every question we had and always ensured we were heard. They had excellent recommendations for builders to use for our building report and happily walked us through the various steps of the process. They were professional but not sterile. We knew things were being done by the book but we also felt cared for. We knew they were working in the interest of their client, as well as ensuring we as the buyer were looked after. That is not an easy thing to balance and I have heard many stories where agents do not get it right. There are not enough words to express our gratitude to Abby & Pam for helping us (and our cat) find our forever home. We will not hesitate to have Abby & Pam sell our house in the future!

As first homebuyers, we couldn't have asked for a better real estate agent. She was attentive from day one, always available to answer our questions and explain each step clearly. She's friendly, approachable, and made the whole process feel far less overwhelming. When a few issues came up along the way, she remained calm, reassuring and professional. We always felt supported and well-informed. We're so grateful for her help and would highly recommend her to anyone, especially other first homebuyers.

I had the pleasure of dealing with Abby for my house purchase recently and I can't fault her at all! A bubbly,lovely lady who went out of her way to help me. A great agent to work with.

Abby and Pam go above and beyond. Great attention to detail and amazing communication. This is the second property we have sold with them and we could not be more delighted. Highly recommend.

Always available, I unfortunately decided to by a house over Christmas. But any questions I had they were answered, and was not made to feel bad even on the slightly silly ones. Great for first home buyers!!!! Thank you for your time and help!

Pam is clearly highly knowledgeable and experienced. She was professional in communicating information about the house and neighbourhood. Friendly and super helpful. Abby was also great with communication and making sure everything went smoothly. We would totally recommend them.

Both Abby & Pam were brilliant partners in managing the the sale of our father's property. Myself and my sister live overseas and returned to NZ to help our father into a rest home as well as sell up the house. It was quite a stressful time and we knew little about selling a property. Abby & Pam were both incredibly generous with their efforts and guidance in making sure we knew what needed to be done, and getting the house sold within a very tight turnaround. I have no complains, only commendation for their personal approach to their clients. They met most of the family during various visits, and were both friendly and kind. Thanks again!

Abby & Pam are simply the best. Right from the beginning with the appraisal right up until the sold sticker was up they put us at ease and were very helpful with each step throughout the whole process. At every turn they had clear answers and helpful advice. They communicated exceptionally from start to finish and even after we had sold. The end result was a sale within 10 days of listing which allowed us to chase our dream property. I wouldn't hesitate to work solely with them again and recommend them to anyone that is looking to sell/buy.

Abby was very helpful and she helped us to fill the purchase forms, when she found out that this is our first time filling the forms and we are nervous. She was very friendly and kind. Pam was very helpful when we asked her to have another look at the house with our builder. She was great at communicating and building trust. We enjoyed our experience working with them. Thank you Pam and Abby for helping us to buy our house!

Abby and Pam are a deadly real estate team that cannot be beaten. It took us four years to find the right house and sell ours and they have been so patient, supportive and good to us the whole way through. We have always felt we were in the hands of agents who genuinely care about their clients and are motivated primarily by getting a happy outcome for everyone involved. Every real estate agent should copy their example. They are incredibly professional and efficient and really should have their own TV show. We love you Pam and Abby. You can sell our house anytime. Just not for a while now please :)

We had an amazing experience buying our home with Abby and Pam. We first saw the property on Sunday and, thanks to their efficiency and support, we were confident enough to put in an offer by Tuesday! They were incredibly accommodating, even arranging for us to view the house again before making our decision. Their communication was clear and timely, and they negotiated the conditions of our offer with the vendors professionally and effectively. Everything felt smooth, well-organised, and genuinely focused on helping us secure a home we loved. We're very grateful for their guidance and couldn't be happier with the process. We highly recommend Abby and Pam to anyone looking for friendly and knowledgeable real estate agents.

Thank you so much Abby and Pam for helping us get our first home. We had an amazing experience and felt happy and confident working with you both. Abby you were so helpful when we were feeling unsure and happy to help with any questions and concerns we had. We absolutely love our new home and can't wait for our new adventure to begin!

Pam and Abby are a formidble selling partnership. I was very impressed with their deep knowledge of the Dunedin market, their open communication with me at every step, and the hard work behind the scenes working with potential buyers. They tirelesly pursued every lead with enthusiasm, and delivered. They're the Lennon & McCartney of real estate-each bringing their own strengths, and together, they're magic.

We recently had the pleasure of working with Pam and Abby on the sale of our much loved and long standing residence in readiness for that traumatic event known as downsizing. From the very beginning Pam and Abby had a carefully thought out marketing plan which was followed to the letter resulting in many viewers and a relatively quick and painless settlement. Early on tech-savvy and engaging Abby took holiday leave and so Pam recruited a new promising salesperson, Megan, whom she mentored with great facility. In many ways Pam is the quintessential real estate agent - experienced, knowledgeable, highly approachable and reassuring. Her warm personality and ability to communicate with vendor and client alike make for harmonious and trusting relationships. What we particularly liked about Pam's modus operandi was her optimistic yet always realistic approach. The marketing of our property maintained a steady momentum but never once did we feel pressured. As a footnote Pam & Abby sold us the modern townhouse we will soon occupy. In so doing they showed great patience in answering our many questions, always in a very professional manner. Whether you are buying or selling a property we can wholeheartedly recommend this family team.

We recently sold our home through Pam and Abby at Bayleys and couldn't be more pleased with the experience. From start to finish, they were highly professional, approachable and communicated well. Their well-researched proposal gave us confidence in their strategy and their estimated price range was both realistic and well supported. They built strong rapport with us as vendors and were equally relatable and engaging with prospective buyers, helping to create a positive environment for all parties. The result was a smooth process and a sale that left both us and the buyers very satisfied-a genuine win-win. Overall, they were simply a pleasure to deal with. Consequently, we would happily recommend team Pam and Abby to anyone looking for capable, trustworthy and results-driven professionals.

Pam and Abby's communication is always clear and timely. Buying within strict timeframes can be extremely stressful but Pam and Abby managed to make that process less stressful as possible for us. Plus they are just the loveliest people to deal with. Cannot fault their service. Highly highly recommend.

As a first-time house buyer, it's been a bit of a scary process but Pam and Abby have been really good in making it easier for me. They answer questions honestly, give advice and are friendly. It's been awesome working with them on the purchase of my house, I'm really happy with the outcome and the house that will soon be mine.

Working with Pam and Abby has been an absolute pleasure from start to finish. They made the entire process-from selling our current home to finding and purchasing our new one-seamless and stress-free. Their expertise, clear communication, and genuine care made all the difference. We couldn't have asked for a better team to guide us through such an important transition.