


Louise is a multi-award-winning agent, most recently recognised with a prestigious Bayleys National Award for Auction Growth, reflecting her exceptional year-on-year sales success.
A dedicated and highly passionate professional, Louise takes great pride in her role as part of the esteemed team at Bayleys. After achieving notable success as an award-winning creative director in both London and New Zealand, she made the transition to real estate, bringing with her expert design and marketing skills.
Louise boasts an impressive and proven track record. With a keen eye for detail and an innate understanding of effective marketing strategies, she consistently delivers outstanding results for her clients. Her creative background gives her the edge, allowing her to showcase properties in the best light and attract qualified buyers. This has led to numerous successful sales, industry recognition, and repeat business from loyal clients.
In addition to her achievements, Louise is widely recognised for her unwavering commitment to providing outstanding customer service. She goes above and beyond to ensure her clients feel fully supported, informed, and confident at every stage of the process. For vendors, this means being in safe, capable hands with a trusted professional who knows how to achieve the best possible result.
Whether you're buying or selling a property, you can trust that Louise will leverage her award-winning expertise, negotiation skills, and meticulous attention to detail to deliver exceptional outcomes while providing a seamless and enjoyable experience from start to finish.
2025/2026
Bayleys Auction Club
2022/2023
Client Experience Award - Bayleys Hibiscus Coast
2024/2025
Bayleys Auction Club
National Auction Growth Award
Auction Award for Outstanding Results
$50 Million Dollar Club
2021/2022
Outstanding Client Service Award - Bayleys Hibiscus Coast
2023/2024
#1 Salesperson - Bayleys Hibiscus Coast
Client Experience Award
Louise Thomson, my real estate agent, was absolutely amazing when it came to selling my home. From start to finish, she was professional, knowledgeable and incredibly supportive. She went above and beyond to ensure that the process ran smoothly, she was always available to answer any questions I had and kept me informed throughout the entire process. Her attention to detail and expertise in the field made me feel confident and at ease throughout the entire process. I would highly recommend Louise to anyone looking for someone who truly cares about their clients and their needs. She is simply the best!
Her marketing is amazing and she was always available to answer any questions. The fact she sold my house in 15 days and for a fantastic price she will get my vote any day if the week.
During the sale of my parents’ house, Louise was very professional as well as showing a lot empathy towards my situation. Having lost both my parents in the last two years, selling the family was very hard . After the house was listed, till the day it was sold, Louise was not only a great Real Estate agent, she was my rock. On our many meetings she explained everything that was happening, and showed me how to prepare for open homes. I have dealt with a few Agents over the years, but Louise Thomson and Bayley’s are by far the best. I wish Louise all the best in the future
Pleasant, friendly, genuine, helpful, patient
She is keen to ensure that I was kept informed at all levels of the selling process. She is professional and dealt with issues as they arose. Has a great personality and I believe she will do well in the future as an agent. Highly recommended to all.
She has been not only professional but also really friendly. A genuine agent who seems to like the thought of fitting the right house to the right person. Very few agents that I've come across since the start of the year have had this desire or knack. 100% recommendation.
I have loved everything about Louise's involvement in this process. Louise has been fantastic and responsive in terms of her knowledge and advice. However what really sets her apart is that she has been so genuine, warm and personable throughout. Louise offers a level of kindness and approachability far beyond what is demanded of her, it's felt like dealing with a friend. When talking to the family selling the house, they had the same glowing experience. Her approach sets a really positive tone for all parties involved. I would/will recommend her to everyone, and have absolute faith they'd have the same great experience.
Louise has sold several properties for us over the years, and every experience has been a positive one. She is friendly, approachable and genuinely cares about her clients. Her communication is always excellent, and she makes the whole process feel much less stressful. What really makes Louise stand out is her kindness. She treats everyone with respect and always goes the extra mile to help. Most recently, she even offered to help us move furniture while we were staging it. Every time she visits she is encouraging and supportive, and nothing ever seems too much trouble. We have always found Louise to be honest, professional and a pleasure to work with. We wouldn't hesitate to recommend her to anyone looking for a real estate agent.
Our relationship with Lou goes back several years to when she sold our home in Hatfields Beach — and we've remained in touch ever since. When we found ourselves on the purchasing side once more, there was really only one person we thought of. From our first viewing to making an offer, the timeline was remarkably compact, yet Lou handled everything with ease — always available, easy to talk to, and an absolute pleasure to deal with throughout. Her warmth and professionalism made it an absolute pleasure from start to finish. It was wonderful to be working with Lou again, and every bit as good as we remembered. Whether you're buying or selling, we recommend Lou without hesitation.
We recently sold our home in Gulf Harbour and had a very positive experience working with Louise Thompson. From the very beginning, Louise was professional, knowledgeable, and genuinely committed to achieving the best possible outcome for us. She communicated clearly and proactively, provided well‑considered advice, and handled negotiations with confidence and integrity. Louise was always proactive, responsive, and calm under pressure, which gave us real peace of mind during what can otherwise be a stressful time. What set Louise apart was her ability to balance professionalism with a personal, caring approach. She kept us fully informed, managed expectations honestly, and ultimately delivered the result. We would have no hesitation in recommending Louise Thompson to anyone looking to buy or sell property in Auckland.
Very personable, responsive and accomodating.
After over a year of searching for the perfect home, we finally found the one - and it was all thanks to Louise Thompson from Bayleys Real Estate. From the very beginning, Louise stood out. She was incredibly patient, knowledgeable, and supportive throughout our long journey. Buying a home can be a rollercoaster, especially after such a lengthy search, but Louise made the entire experience feel calm and manageable. She always took the time to listen, understand what we were looking for, and never pressured us - just consistently offered honest advice, clear communication, and unwavering dedication. When the right property finally came along, Louise was right there to guide us through every step with professionalism and care. We are beyond grateful for her help in securing our home. If you're looking for someone who genuinely cares, knows the market inside out, and will go the extra mile, Louise is the agent you want in your corner. Thank you so much, Louise - you were absolutely amazing!
Louise was always looking out for us, listening to us and helping in whatever way she could, with outstanding service and communication, The house was sold fast as they did a wonderful marketing campaign to show the house to as many people as possible, leading to a quick sale They were always on top of any questions we might have and reassure us when we had doubts or was feeling overwhelmed, things were explained clearly and professionally with care and support.
I had an exceptional experience working with Louise as my real estate agent. Her incredible attention to detail ensured that every aspect of the process was handled seamlessly. Communication was a true standout; she consistently kept me updated, ensuring I was informed about each step along the way. Louise regularly checked in and promptly addressed any questions I had, which made the entire experience stress-free. Remarkably, the whole process from start to finish took less than six weeks, making it both quick and effortless. I highly recommend her services!
I recently had the pleasure of working with Louise to sell my home, and I can't recommend her highly enough. From the very beginning, she was incredibly approachable, making me feel comfortable and confident throughout the entire process. Her expertise in the real estate market was evident, and she took the time to explain every step clearly, ensuring I understood all aspects of the sale. What I appreciated most was her balanced approach - she was never pushy, allowing me to make decisions at my own pace, was always available to answer my questions, and her responsiveness made the experience seamless. She also provided valuable insights on staging and marketing my home, which significantly contributed to a quick and successful sale. In summary, if you’re looking for a dedicated and personable real estate agent, Louise is the one to choose. Her professionalism and understanding of the market made selling my home a positive experience. Thank you, Louise, for your exceptional service!
Louise was amazing to deal with! From her communication to her lovely bubbly personality. From the first day we saw the property Louise was so inviting and gave us all the information we needed. We are first home buyers so that in itself is scary and knowing where to start?? Even harder! But Louise communicated everything so well and guided us through the process. From my 10pm questions to my spam calls she was there for me. Louise always such a beautiful vibe until the end! We got the house and she even got us handmade cups from hee friend to welcome us into our new home! Honestly thank you so much Louise I am so thankful you were our real estate agent because you made things so clear and easier!
Louise was fully engaged during the whole sale process. She made it so easy by giving me information, answering my questions and offering advice, even helping with getting ready for photography. Selling can be overwhelming at the best of times, but Louise made the whole process so much easier, I felt she had my best interests in mind. Her knowledge is extensive and I felt she gave me her full attention, as if I were her only client. I would highly recommend Louise, she goes above and beyond!
Louise went above and beyond for us, she's very helpful, lovely and kind. Always positive and calm even through the stressful parts, there was always a resolution, nothing seemed impossible. Very informative, she made time to go over the weekly reports and gave us updates daily. She is simply an amazing agent and would definitely use her again.
Excellent communication and great knowledge of the property market.
Professional, excellent communicate skill. prompt in time.
Louise is highly organised, incredibly professional and an absolutely wonderful, lovely, sunny, caring person. Everything was better than one would normally expect, everything was perfect, and everything went smoothly. Normally one would rate this type of service as five star, but I would say there aren't enough stars in the universe to indicate how great Louise is as a real estate agent. I couldn't recommend her more highly.
Excellent comunication and very willing to to go the extra mile to make the transaction as smooth as possible
Louise went out of her way to enable us to get a beautiful unit in Orewa. She was a lovely and very personable agent to work with. Nothing was too hard to get us a great result.
Louise is very helpful and a lovely lady to do business with. Highly recommend!
Louise is absolutely amazing ? she has been with me on this journey 100%. I always felt I had her full attention, her absolute best advice, she is knowledgeable, caring and extremely helpful. She put up with the antics of my little dog who took a real liking to her. I was always totally comfortable with everything that was going on and she explained clearly what I didn’t understand. I cannot recommend her highly enough.
Louise Thomson, my real estate agent, was absolutely amazing when it came to selling my home. From start to finish, she was professional, knowledgeable and incredibly supportive. She went above and beyond to ensure that the process ran smoothly, she was always available to answer any questions I had and kept me informed throughout the entire process. Her attention to detail and expertise in the field made me feel confident and at ease throughout the entire process. I would highly recommend Louise to anyone looking for someone who truly cares about their clients and their needs. She is simply the best!
Her marketing is amazing and she was always available to answer any questions. The fact she sold my house in 15 days and for a fantastic price she will get my vote any day if the week.
During the sale of my parents’ house, Louise was very professional as well as showing a lot empathy towards my situation. Having lost both my parents in the last two years, selling the family was very hard . After the house was listed, till the day it was sold, Louise was not only a great Real Estate agent, she was my rock. On our many meetings she explained everything that was happening, and showed me how to prepare for open homes. I have dealt with a few Agents over the years, but Louise Thomson and Bayley’s are by far the best. I wish Louise all the best in the future
Pleasant, friendly, genuine, helpful, patient
She is keen to ensure that I was kept informed at all levels of the selling process. She is professional and dealt with issues as they arose. Has a great personality and I believe she will do well in the future as an agent. Highly recommended to all.
She has been not only professional but also really friendly. A genuine agent who seems to like the thought of fitting the right house to the right person. Very few agents that I've come across since the start of the year have had this desire or knack. 100% recommendation.
I have loved everything about Louise's involvement in this process. Louise has been fantastic and responsive in terms of her knowledge and advice. However what really sets her apart is that she has been so genuine, warm and personable throughout. Louise offers a level of kindness and approachability far beyond what is demanded of her, it's felt like dealing with a friend. When talking to the family selling the house, they had the same glowing experience. Her approach sets a really positive tone for all parties involved. I would/will recommend her to everyone, and have absolute faith they'd have the same great experience.
Louise has sold several properties for us over the years, and every experience has been a positive one. She is friendly, approachable and genuinely cares about her clients. Her communication is always excellent, and she makes the whole process feel much less stressful. What really makes Louise stand out is her kindness. She treats everyone with respect and always goes the extra mile to help. Most recently, she even offered to help us move furniture while we were staging it. Every time she visits she is encouraging and supportive, and nothing ever seems too much trouble. We have always found Louise to be honest, professional and a pleasure to work with. We wouldn't hesitate to recommend her to anyone looking for a real estate agent.
Our relationship with Lou goes back several years to when she sold our home in Hatfields Beach — and we've remained in touch ever since. When we found ourselves on the purchasing side once more, there was really only one person we thought of. From our first viewing to making an offer, the timeline was remarkably compact, yet Lou handled everything with ease — always available, easy to talk to, and an absolute pleasure to deal with throughout. Her warmth and professionalism made it an absolute pleasure from start to finish. It was wonderful to be working with Lou again, and every bit as good as we remembered. Whether you're buying or selling, we recommend Lou without hesitation.
We recently sold our home in Gulf Harbour and had a very positive experience working with Louise Thompson. From the very beginning, Louise was professional, knowledgeable, and genuinely committed to achieving the best possible outcome for us. She communicated clearly and proactively, provided well‑considered advice, and handled negotiations with confidence and integrity. Louise was always proactive, responsive, and calm under pressure, which gave us real peace of mind during what can otherwise be a stressful time. What set Louise apart was her ability to balance professionalism with a personal, caring approach. She kept us fully informed, managed expectations honestly, and ultimately delivered the result. We would have no hesitation in recommending Louise Thompson to anyone looking to buy or sell property in Auckland.
Very personable, responsive and accomodating.
After over a year of searching for the perfect home, we finally found the one - and it was all thanks to Louise Thompson from Bayleys Real Estate. From the very beginning, Louise stood out. She was incredibly patient, knowledgeable, and supportive throughout our long journey. Buying a home can be a rollercoaster, especially after such a lengthy search, but Louise made the entire experience feel calm and manageable. She always took the time to listen, understand what we were looking for, and never pressured us - just consistently offered honest advice, clear communication, and unwavering dedication. When the right property finally came along, Louise was right there to guide us through every step with professionalism and care. We are beyond grateful for her help in securing our home. If you're looking for someone who genuinely cares, knows the market inside out, and will go the extra mile, Louise is the agent you want in your corner. Thank you so much, Louise - you were absolutely amazing!
Louise was always looking out for us, listening to us and helping in whatever way she could, with outstanding service and communication, The house was sold fast as they did a wonderful marketing campaign to show the house to as many people as possible, leading to a quick sale They were always on top of any questions we might have and reassure us when we had doubts or was feeling overwhelmed, things were explained clearly and professionally with care and support.
I had an exceptional experience working with Louise as my real estate agent. Her incredible attention to detail ensured that every aspect of the process was handled seamlessly. Communication was a true standout; she consistently kept me updated, ensuring I was informed about each step along the way. Louise regularly checked in and promptly addressed any questions I had, which made the entire experience stress-free. Remarkably, the whole process from start to finish took less than six weeks, making it both quick and effortless. I highly recommend her services!
I recently had the pleasure of working with Louise to sell my home, and I can't recommend her highly enough. From the very beginning, she was incredibly approachable, making me feel comfortable and confident throughout the entire process. Her expertise in the real estate market was evident, and she took the time to explain every step clearly, ensuring I understood all aspects of the sale. What I appreciated most was her balanced approach - she was never pushy, allowing me to make decisions at my own pace, was always available to answer my questions, and her responsiveness made the experience seamless. She also provided valuable insights on staging and marketing my home, which significantly contributed to a quick and successful sale. In summary, if you’re looking for a dedicated and personable real estate agent, Louise is the one to choose. Her professionalism and understanding of the market made selling my home a positive experience. Thank you, Louise, for your exceptional service!
Louise was amazing to deal with! From her communication to her lovely bubbly personality. From the first day we saw the property Louise was so inviting and gave us all the information we needed. We are first home buyers so that in itself is scary and knowing where to start?? Even harder! But Louise communicated everything so well and guided us through the process. From my 10pm questions to my spam calls she was there for me. Louise always such a beautiful vibe until the end! We got the house and she even got us handmade cups from hee friend to welcome us into our new home! Honestly thank you so much Louise I am so thankful you were our real estate agent because you made things so clear and easier!
Louise was fully engaged during the whole sale process. She made it so easy by giving me information, answering my questions and offering advice, even helping with getting ready for photography. Selling can be overwhelming at the best of times, but Louise made the whole process so much easier, I felt she had my best interests in mind. Her knowledge is extensive and I felt she gave me her full attention, as if I were her only client. I would highly recommend Louise, she goes above and beyond!
Louise went above and beyond for us, she's very helpful, lovely and kind. Always positive and calm even through the stressful parts, there was always a resolution, nothing seemed impossible. Very informative, she made time to go over the weekly reports and gave us updates daily. She is simply an amazing agent and would definitely use her again.
Excellent communication and great knowledge of the property market.
Professional, excellent communicate skill. prompt in time.
Louise is highly organised, incredibly professional and an absolutely wonderful, lovely, sunny, caring person. Everything was better than one would normally expect, everything was perfect, and everything went smoothly. Normally one would rate this type of service as five star, but I would say there aren't enough stars in the universe to indicate how great Louise is as a real estate agent. I couldn't recommend her more highly.
Excellent comunication and very willing to to go the extra mile to make the transaction as smooth as possible
Louise went out of her way to enable us to get a beautiful unit in Orewa. She was a lovely and very personable agent to work with. Nothing was too hard to get us a great result.
Louise is very helpful and a lovely lady to do business with. Highly recommend!
Louise is absolutely amazing ? she has been with me on this journey 100%. I always felt I had her full attention, her absolute best advice, she is knowledgeable, caring and extremely helpful. She put up with the antics of my little dog who took a real liking to her. I was always totally comfortable with everything that was going on and she explained clearly what I didn’t understand. I cannot recommend her highly enough.
Louise Thomson, my real estate agent, was absolutely amazing when it came to selling my home. From start to finish, she was professional, knowledgeable and incredibly supportive. She went above and beyond to ensure that the process ran smoothly, she was always available to answer any questions I had and kept me informed throughout the entire process. Her attention to detail and expertise in the field made me feel confident and at ease throughout the entire process. I would highly recommend Louise to anyone looking for someone who truly cares about their clients and their needs. She is simply the best!
Her marketing is amazing and she was always available to answer any questions. The fact she sold my house in 15 days and for a fantastic price she will get my vote any day if the week.
During the sale of my parents’ house, Louise was very professional as well as showing a lot empathy towards my situation. Having lost both my parents in the last two years, selling the family was very hard . After the house was listed, till the day it was sold, Louise was not only a great Real Estate agent, she was my rock. On our many meetings she explained everything that was happening, and showed me how to prepare for open homes. I have dealt with a few Agents over the years, but Louise Thomson and Bayley’s are by far the best. I wish Louise all the best in the future
Pleasant, friendly, genuine, helpful, patient
She is keen to ensure that I was kept informed at all levels of the selling process. She is professional and dealt with issues as they arose. Has a great personality and I believe she will do well in the future as an agent. Highly recommended to all.
She has been not only professional but also really friendly. A genuine agent who seems to like the thought of fitting the right house to the right person. Very few agents that I've come across since the start of the year have had this desire or knack. 100% recommendation.
I have loved everything about Louise's involvement in this process. Louise has been fantastic and responsive in terms of her knowledge and advice. However what really sets her apart is that she has been so genuine, warm and personable throughout. Louise offers a level of kindness and approachability far beyond what is demanded of her, it's felt like dealing with a friend. When talking to the family selling the house, they had the same glowing experience. Her approach sets a really positive tone for all parties involved. I would/will recommend her to everyone, and have absolute faith they'd have the same great experience.
Louise has sold several properties for us over the years, and every experience has been a positive one. She is friendly, approachable and genuinely cares about her clients. Her communication is always excellent, and she makes the whole process feel much less stressful. What really makes Louise stand out is her kindness. She treats everyone with respect and always goes the extra mile to help. Most recently, she even offered to help us move furniture while we were staging it. Every time she visits she is encouraging and supportive, and nothing ever seems too much trouble. We have always found Louise to be honest, professional and a pleasure to work with. We wouldn't hesitate to recommend her to anyone looking for a real estate agent.
Our relationship with Lou goes back several years to when she sold our home in Hatfields Beach — and we've remained in touch ever since. When we found ourselves on the purchasing side once more, there was really only one person we thought of. From our first viewing to making an offer, the timeline was remarkably compact, yet Lou handled everything with ease — always available, easy to talk to, and an absolute pleasure to deal with throughout. Her warmth and professionalism made it an absolute pleasure from start to finish. It was wonderful to be working with Lou again, and every bit as good as we remembered. Whether you're buying or selling, we recommend Lou without hesitation.
We recently sold our home in Gulf Harbour and had a very positive experience working with Louise Thompson. From the very beginning, Louise was professional, knowledgeable, and genuinely committed to achieving the best possible outcome for us. She communicated clearly and proactively, provided well‑considered advice, and handled negotiations with confidence and integrity. Louise was always proactive, responsive, and calm under pressure, which gave us real peace of mind during what can otherwise be a stressful time. What set Louise apart was her ability to balance professionalism with a personal, caring approach. She kept us fully informed, managed expectations honestly, and ultimately delivered the result. We would have no hesitation in recommending Louise Thompson to anyone looking to buy or sell property in Auckland.
Very personable, responsive and accomodating.
After over a year of searching for the perfect home, we finally found the one - and it was all thanks to Louise Thompson from Bayleys Real Estate. From the very beginning, Louise stood out. She was incredibly patient, knowledgeable, and supportive throughout our long journey. Buying a home can be a rollercoaster, especially after such a lengthy search, but Louise made the entire experience feel calm and manageable. She always took the time to listen, understand what we were looking for, and never pressured us - just consistently offered honest advice, clear communication, and unwavering dedication. When the right property finally came along, Louise was right there to guide us through every step with professionalism and care. We are beyond grateful for her help in securing our home. If you're looking for someone who genuinely cares, knows the market inside out, and will go the extra mile, Louise is the agent you want in your corner. Thank you so much, Louise - you were absolutely amazing!
Louise was always looking out for us, listening to us and helping in whatever way she could, with outstanding service and communication, The house was sold fast as they did a wonderful marketing campaign to show the house to as many people as possible, leading to a quick sale They were always on top of any questions we might have and reassure us when we had doubts or was feeling overwhelmed, things were explained clearly and professionally with care and support.
I had an exceptional experience working with Louise as my real estate agent. Her incredible attention to detail ensured that every aspect of the process was handled seamlessly. Communication was a true standout; she consistently kept me updated, ensuring I was informed about each step along the way. Louise regularly checked in and promptly addressed any questions I had, which made the entire experience stress-free. Remarkably, the whole process from start to finish took less than six weeks, making it both quick and effortless. I highly recommend her services!
I recently had the pleasure of working with Louise to sell my home, and I can't recommend her highly enough. From the very beginning, she was incredibly approachable, making me feel comfortable and confident throughout the entire process. Her expertise in the real estate market was evident, and she took the time to explain every step clearly, ensuring I understood all aspects of the sale. What I appreciated most was her balanced approach - she was never pushy, allowing me to make decisions at my own pace, was always available to answer my questions, and her responsiveness made the experience seamless. She also provided valuable insights on staging and marketing my home, which significantly contributed to a quick and successful sale. In summary, if you’re looking for a dedicated and personable real estate agent, Louise is the one to choose. Her professionalism and understanding of the market made selling my home a positive experience. Thank you, Louise, for your exceptional service!
Louise was amazing to deal with! From her communication to her lovely bubbly personality. From the first day we saw the property Louise was so inviting and gave us all the information we needed. We are first home buyers so that in itself is scary and knowing where to start?? Even harder! But Louise communicated everything so well and guided us through the process. From my 10pm questions to my spam calls she was there for me. Louise always such a beautiful vibe until the end! We got the house and she even got us handmade cups from hee friend to welcome us into our new home! Honestly thank you so much Louise I am so thankful you were our real estate agent because you made things so clear and easier!
Louise was fully engaged during the whole sale process. She made it so easy by giving me information, answering my questions and offering advice, even helping with getting ready for photography. Selling can be overwhelming at the best of times, but Louise made the whole process so much easier, I felt she had my best interests in mind. Her knowledge is extensive and I felt she gave me her full attention, as if I were her only client. I would highly recommend Louise, she goes above and beyond!
Louise went above and beyond for us, she's very helpful, lovely and kind. Always positive and calm even through the stressful parts, there was always a resolution, nothing seemed impossible. Very informative, she made time to go over the weekly reports and gave us updates daily. She is simply an amazing agent and would definitely use her again.
Excellent communication and great knowledge of the property market.
Professional, excellent communicate skill. prompt in time.
Louise is highly organised, incredibly professional and an absolutely wonderful, lovely, sunny, caring person. Everything was better than one would normally expect, everything was perfect, and everything went smoothly. Normally one would rate this type of service as five star, but I would say there aren't enough stars in the universe to indicate how great Louise is as a real estate agent. I couldn't recommend her more highly.
Excellent comunication and very willing to to go the extra mile to make the transaction as smooth as possible
Louise went out of her way to enable us to get a beautiful unit in Orewa. She was a lovely and very personable agent to work with. Nothing was too hard to get us a great result.
Louise is very helpful and a lovely lady to do business with. Highly recommend!
Louise is absolutely amazing ? she has been with me on this journey 100%. I always felt I had her full attention, her absolute best advice, she is knowledgeable, caring and extremely helpful. She put up with the antics of my little dog who took a real liking to her. I was always totally comfortable with everything that was going on and she explained clearly what I didn’t understand. I cannot recommend her highly enough.