WHAT MADE JEANNETTE SALESPERSON OF THE YEAR 2007-2008, 2008-2009, 2009-2010, 2011-2012, 2012- 2013, 2013-2014, 2014-2015 AND 2015-2016 2018-2019?
DEDICATION AND COMMITMENT OVER THE PAST 20 YEARS HELPED MAKE JEANNETTE THE SUCCESS SHE IS TODAY
Bayleys Auckland West’s top salesperson for many years running came to New Zealand from England over 30 years ago. Jeannette quickly embraced the special English village atmosphere of Titirangi. It reminded her of home and she enjoyed making many wonderful new friends.
Jeannette embarked on her real estate career 25 years ago, joining the Bayleys team in early 2001, motivated by her previous experience in customer services and combined love of homes and people. During this time she has become a highly effective agent, successfully marketing and selling hundreds of homes in the area.
In the time she has lived in Titirangi, she has built up an excellent local knowledge, not only of the properties in the area, but the people who operate their businesses and live here.
“I have a long relationship with a lot of buyers and sellers and get a lot of repeat business” says Jeannette. “People put their trust in me. I enjoy putting people first, making sure things go smoothly by doing my very best”.
Jeannette is well known for her friendly sense of humour, as much as her patience and a calm demeanour which puts clients at ease. Jeannette also possesses a high level of professionalism in her dealings with both buyers and sellers alike.
Jeannette enjoys working for a successful, market leading company as well as being part of an experienced and supportive team, all of strongly focused on delivering the very best for their clients.
Here’s what some of Jeannette’s clients have to say …
Jeannette Young-Smith was our Estate Agent from Bayleys. We cannot speak highly enough of her. Jeannette showed an awe-inspiring amount of passion and dedication in the selling of our home. She was so organised, professional and committed that we could rest assured that everything possible was being done to sell our home for its full worth. We were overjoyed with the outcome and would highly recommend Jeannette Young-Smith.
Jurg and Robyn Bronnimann
When our family was about to sell a house in Titirangi we were confused about which real estate company to go with. Luckily a friend who had recently sold his own family home recommended Jeannette Young-Smith and her real estate partner Richard Cadness. It was an inspired recommendation. Throughout the experience I was impressed with how well they worked together to offer a service which resulted in a very positive outcome for me.
Jeannette and Richard were meticulous in keeping me up to date with the selling progress and advising me on which decisions to make and when. Being new to selling property this advice was invaluable. It made me feel that I was always in control of the process and that every decision I made was legal and best practice.
They did not rely on telephone conversations only. I have lost count of the number of times together or separately they visited me at home to discuss progress and to advise me on what needed to be done to the property to enhance it before the marketing began. They were always punctual to meetings or would let me know if the traffic was holding them up. I never had to hang around wondering when they would arrive.
Looking back at the experience, I cannot think of how it could have been improved. Selling a property is stressful. With the support of Jeannette and Richard the stress was kept to a minimum. I recommend them whole heartedly to anyone who is selling a property.
We have just sold our home of 13 years through Bayleys Titirangi.
This is the second home we have sold using Jeannette Young-Smith and Richard Cadness and our choice to go with them again was well founded. They are consummate professionals and managed every step of the selling process with the knowledge, skill and teamwork they have built up over many years in the Titirangi market.
From the very first step they supported, guided, and worked with us through the timing, marketing, and preparation, then on to the open homes and through to auction day. At every stage they kept us fully informed, but respectfully leaving final decisions up to us - with a level of confidence we were doing the right thing.
Their extensive networks locally and internationally, and with the backing of the wider Bayleys team, ensured our home was exposed to the widest possible market culminating in a successful result on auction day.
We would have no hesitation in recommending Jeannette and Richard from the Bayleys Titirangi office to sell your home.
Kevin Griggs and Annie Overton
Early in 2019 I appointed Jeannette Young-Smith to sell my property in Godley Road, Titirangi Auckland.
For me, it was a hard decision to sell as my late husband and I had spent 20 very happy years there, but the property was too large for one.
Jeannette recognised that the process would be sensitive for me, and handled everything with tact, integrity and empathy.
From the signing of the contract to sell, through Open Homes and the Auction, the process was smooth and well planned with Jeannette always happy to answer questions, and keep me up to date on progress very regularly. During her visits to discuss sale schedules and prospective buyer feedback, we always enjoyed a laugh as well.
At the auction, I was impressed with how the Bayleys auctioneer and Jeannette handled it all in a friendly, efficient manner without being “pushy”. They helped myself and “support team” to feel more relaxed and comfortable.
All round, the sale of my home was a good experience, and I greatly appreciated Jeannette’s warmth, humour and skill.
I have no hesitation in thoroughly recommending Jeannette Young-Smith to anyone contemplating selling or buying a home.
Kind regards, Christine Nash
Thank you so much for being my agent in the sale of my property.
After coming off the back of a very bad real estate experience you were a breath of fresh air that was needed. Right from the day we first sat and chatted about my property you gave me a calm confidence that you would be the most suitable person I could have.
All the way through the open home and sale process you kept me fully informed so when I went into the auction process I was fully aware of all that were interested, expectations etc.
Your company’s auction process was very clear and transparent. It was certainly an absolute delight to sell my property – though in saying that I was feeling if it hadn’t happened I was still more than happy you had covered all areas and sought out and followed all that had expressed any interest in my property.
Many, many thanks for such a great journey.
Kind regards, Trixie McManus
After our first meeting with Jeanette Young-Smith we knew that we had found the right salesperson that we were looking for and that she had a great team behind her at Bayleys Titirangi. She gave us the confidence that she would sell our property without stress and for the best possible price. She gently guided us through the whole process with clear communication and she listened compassionately and attentively to our concerns. She always kept us up to date throughout the whole campaign and her reports were very informative and assisted us in making decisions. Jeanette was reliable, conscientious, presentable and approachable. She gave us 100% support from our first meeting right through to the sale of our property. She made it a seamless process and the sale proceeded according to the initial proposal. Jeanette was very respectful to us, our property and to prospective purchasers and she was always mindful of being discreet and keeping within confidentiality agreements. She was truly committed to the job at hand and was very thorough right to the last detail. We will always highly recommend Jeanette and the friendly team at Bayleys Titirangi and our sincere thanks for selling our property at such a great price with the minimum amount of fuss.
S & K Smith
“Our house, which we had lived in and loved for 37 years, was put on the market when we moved to a retirement village. It wasn’t your standard home – to start with, it had only one bedroom – and we knew it would be a challenge to sell for a price that was acceptable to us. Then, after a number of false starts, we found Jeannette. As we guessed it would, the house took a while to sell, but Jeannette persevered with open homes every weekend for many months; if she was disheartened she never showed it. This gave us confidence when we needed it, and we figured that if she could remain positive with us (without ever leaving us with the feeling that this was in any way insincere), this would be reflected in her dealings with potential buyers as well. She reported back to us promptly by phone after every open day, providing useful feedback and never left us wondering what, if anything, was happening. She was proactive, following up any glimmers of interest that she detected from prospective buyers. Once, towards the end, when the stress got on top of us she was a model of patience and forbearance. Jeannette gave us sound and honest advice, but we never once felt pressured. She dealt with us in a professional manner, was always supportive, always approachable, always courteous. We have absolutely no hesitation in strongly recommending Jeannette to anyone planning to sell their home.”
The grateful Joneses.
“Jeannette Young-Smith has sold 2 houses for me in recent times, and I feel fully qualified to comment on her and on the amazing outcomes she has achieved. In both instances she achieved sales at prices higher than the listing price. My sense is that she achieved this by providing me with the advice I needed to set the correct scene for the sale, by knowing what type of people would want that type of house , and by presenting the property to them in such a way that they were inspired to make a “stop the bus” offer. And all this without the faintest whiff of real estate sleaze or pressure.
I have no hesitation in saying, and I would have noticed if this were not the case, that Jeannette has genuinely worked for me rather than for herself. I have observed this is not always the case with real estate agents. In the case of both sales she could have presented me with an offer at or a little under the asking price, knowing I would have accepted it. She instead went the extra mile, risked her commission and risked extra work for herself, by working the purchaser to making an offer that did “stop the bus”.
Additionally, quite apart from being prompt, true to her word and efficient, Jeannette is a pleasure to be around. I have observed that she is able to engage with just about anybody and is able to multi task with grace and charm.
I have no hesitation in recommending Jeannette to anyone who wants to sell a house. I am happy to provide further information or confirmation of this attestation to anyone who is in doubt. My mobile number is 021673872.“
“We found Jeannette to be extremely helpful, not wasting our time by showing us places which didn’t fit our needs. We had fun looking at houses and will definitely deal with her in the future for any real estate matters.”
Gary and Jo Richards
“Jeannette was a wonderful, calm, cheerful and patient salesperson. She was always optimistic about a sale and when one approach failed to find a buyer, was already with a fresh approach. She listened and acted upon our wishes.”
Alison and Nic Hendy
“Within moments of meeting Jeannette, we felt at ease with her friendly yet professional demeanor. She did not force any decision on us but kept us fully informed of our choices and options. We were impressed by the length of time and often anti-social hours that she was prepared to spend with us, giving us guidance through the various decision-making processes.
We would recommend Jeannette to any of our friends looking to sell or purchase in the future – and wish her every success.”
George and Sarah Bailey
“Congratulations Jeannette, on your successful sale of my property at French Bay. The many open homes conducted required time and effort on your part and the reports provided were regular and informative. Your guidance and advice on advertising and supervision, information and advice on the three offers we received was very professionally explained.
Your confident approach helped me through this potentially stressful process, enabling me to feel relaxed about it all. I would have no hesitation in recommending you for the sale of any real estate.”
“We were extremely impressed by the service we received from your agent, Jeannette Young-Smith. Out of all the real estate agents we have had dealings with over the year, we have found Jeannette to be far the most professional, honest and motivated, and with the support of her equally qualified colleagues, we were able to achieve a sale, at a price that was very acceptable to us within the short period of 3 weeks.
As you know, our property had sat lingering on the market last year with another real estate company for 3 months, with minimal interest and no offers at all. We came out of the experience feeling our home was not up to standard, which in our hearts we felt it really was. At no time did your agents ever make us feel that our property was anything less than a lovely home. We will definitely recommend your company to our friends and family, and we would like to thank you for restoring our faith in the real estate profession. Keep up the good work!”
“On behalf of the Laingholm community we would like to thank you for the generosity you showed towards the Laingholm Gala Day that was held on Saturday February 28.”
I sold my Titirangi house in December 2002. All management of the sale was undertaken by Jeannette Young-Smith and Maggie Milnes of Bayleys Real Estate, Titirangi.
The house was auctioned and the preparation for the auction was done in the most professional manner. A large number of people visited the property but essentially all visits were organised through open days meaning little disturbance to ourselves. It was only towards to the end when individual potential buyers had been identified that further visits were involved where we met up with some of these potential buyers.
The auction was successful and I believe a fair price obtained. Such was the manner in which the preparation and augmentation of the auction was undertaken that we have since become good friends with the buyers of the property.
All in all one could not really have asked for a better team to sell the house – a fair price and the bonus of making two new friends, the eventual purchasers.
The property was an unusual one in so far as there was a large amount of land and extensive gardens. It was always going to have to be marketed in a specific way, targeting potential purchasers with specific interests. The approach made by Jeannette and Maggie and other members of the Bayleys team has been appreciated and I would thoroughly recommend them to any potential sellers of a quality house.
Joan and Tony Lawrence
Jeannette Young-Smith and Sandra Johnson of Bayleys, Titirangi, recently acted as agents in the sale of my Titirangi property. I was very impressed with their professionalism and untiring commitment and I was extremely happy with the end result – the sale of our house at our asking price within two months of the house going onto the market.
Due to a tight timeframe and complex logistics, the process of preparing and presenting our house for sale was less than straightforward and, looking back, we couldn’t have achieved the outcome without the best of professional assistance. While still living overseas, we engaged Jeannette and Sandra on the recommendation of a trusted Auckland contact. We had a very aggressive auction date in mind. Within a few days Jeannette and Sandra had provided us a schedule for a marketing campaign, so that we knew exactly our deadlines for placing advertisements, getting photos, commencing open homes, etc, and could therefore plan all necessary work to meet these deadlines.
In less than 2 months, straddling the Christmas holiday period, we redecorated our property inside and out, to meet a mid-January through to mid-February auction campaign. This entailed achieving pre-Christmas photo and copy deadlines for January property press issues. While our house was most definitely a work-in-progress in mid-December, Jeannette and Sandra managed to get great photos anyway. Also at Jeannette and Sandra’s suggestion, we engaged Living Edge to professionally furnish and style our house for open homes, an enhancement well worth the cost, given the comments from visitors. The final Bayleys’ website page for our house was incredible.
During the auction campaign my husband and I were out of Auckland, leaving Jeannette and Sandra to run the open homes. They contacted us 3 or 4 (or more) times each week with updates on interested parties and feedback from people passing through the property. My husband and I worked closely with Jeannette and Sandra to continuously develop the marketing based on all the feedback, both positive and negative, to present a very positive and pragmatic proposition, aimed at attracting buyers of high potential.
We also had the pleasure of meeting Bayleys’ auctioneer, Richard Valentine, in the run-up to our auction and we felt very safe in his expert hands. We were very well informed by the time of our auction and knew that the interested parties were not quite ready to bid, which we attribute to our optimistically early auction date. We proceeded in case of a surprise bid but the house was set aside at auction as expected. Nevertheless our house sold very quickly after the auction at a price with which we were very pleased, thanks to Jeannette and Sandra’s continued efforts to maintain a high profile for our property in the market and their focus on attracting highly potential buyers.
Jeannette and Sandra were a great team; two lovely people with whom we got along really well. They know their business and the market well. We don’t hesitate to recommend them and wish them continued success.
I should like to warmly recommend Jeanette Young-Smith of Bayley’s Real Estate Titirangi.
She and Richard Cadness oversaw the campaign to sell our property impeccably. We sold within a month of going on the market, at auction, as planned, for a highly satisfactory price. This was the result of thorough planning, excellent communication and extremely hard work on Jeanette’s part.
The advertising and marketing plan was thorough and devised in close consultation with us. During the campaign there were weekly meetings with me, and constant calls whenever I needed to be updated with any developments. The auction itself was a carefully thought through and consultative process. I was deeply impressed by the depth to which Jeanette knew her buyers, and the lengths she went to inform both us and them about the property.
Because of family circumstances I was alone for much of this process. I was greatly appreciative of Jeanette’s concern for me, and her warmth and sense of humour did much to mitigate the inevitable stress of the process.
I was also very pleased at the team work that she and her colleagues at Bayley’s demonstrated. I felt as if the whole agency worked together on my behalf, and supported me through the process. I should have no hesitation whatsoever in recommending both her and Bayley’s services.
We would like to formally express our thanks and appreciation to you.
We have valued your energetic and encouraging support in the sale of our Daffodil Street home. What a great result last week. From the outset you worked diligently towards a positive sale. Your professionalism and the patience you had, to enable us to get naturally to the point where we were able to sell our home. We were so encouraged by your feedback and positive marketing.
We appreciated your updates and felt that your feedback was helpful and clear. You took such good care of us, we felt reassured and confident that the sale plan had been thorough. Your positive teaming skills with your colleagues gave us a sound base to feel comfortable and confident in the sale process and in no doubt that we had achieved the best possible outcome.
Your commitment to working so diligently, provided us with confidence and trust that facilitated such a great end result.
Your positive style and motivation is quite contagious, but you also provided us with a quality and professional service. We appreciated the enthusiasm that you brought to the marketing plan and we were confident in offering our home for open day presentations.
We would like to acknowledge that we valued your willingness to work outside reasonable hours and the support you gave us managing the complex details of this sale to accomplish our goals.
You have been an important part of a special process that has enabled us to realise a dream. Thank you.
If you ever need a reference for a prospective client please do not hesitate to refer them to us.
Annie Overton and Kevin Griggs
Yes, this is a reference letter and we know that you may think it could be exaggerated. We were somewhat cynical when we read the glowing reports at the time of deciding whether to use Bayleys as our agent. Having now had first – hand experience, we can assure you our feedback is no exaggeration so please do read on…..
After making the major decision to move country, we had an equally major decision to make and was who to use to sell our beloved home. Titirangi certainly has its fair share of estate agencies to choose from, but after the arduous task of interviewing, it quickly became clear that BAYLEYS was the way to go. Yes, their commission is higher and there is the cost of advertising (lets not beat around the bush here) but, as the saying goes, you get what you pay for – an important consideration when marketing your most expensive possession.
Richard Cadness and Jeannette Young – Smith’s professionalism was apparent from our very first meeting and continued throughout the marketing of our property. They took on board our concerns and preferences, working extremely hard with viewings and constant feedback. At all times we felt as if we were a team, rather than an ‘us and them’ situation (so often the case when dealing with estate agents). In addition to all of this, they showed particular care when we had the unexpected stress of a family bereavement in the midst of dealing with our house sale – we really appreciated their kindness.
Happily, our property sold after being on the market for just over ten weeks – an excellent result considering we started the viewings one week before Christmas, and testament to the efforts of a great team! We have no hesitation at all in recommending BAYLEYS / Richard & Jeannette to anyone thinking about selling their property.
Richard & Jeannette, we wish you continued success in your work and look forward to staying in contact, despite the fact that we no longer live in Titirangi.
Robert & Barbara van Hove
“In May 2008, I contracted Bayleys Titirangi as the agency, and Jeannette Young-Smith as the agent to sell my property in French Bay, Titirangi. On meeting with Jeannette, her warmth and professionalism was instantly apparent. It was my first time selling a property and Jeannette explained the process in detail and really made me feel confident that she was the right person to trust with the marketing and selling of my property. Throughout the process Jeannette invested a significant amount of time in marketing, open homes and contact reports. I felt included, was kept up-to-date throughout the entire process, and felt reassured that the best job possible was being done to sell the property. I would thoroughly recommend Jeannette as an agent, and Bayleys Titirangi as an agency, to anyone looking to buy or sell a property in the Titirangi area. Jeannette really added value and ensured that what could have been a stressful time selling in what I’d considered to be difficult market conditions, turned out to be a really positive experience.”
Jeannette Young-Smith and Richard Cadness from Bayleys are simply the dream team! They are highly professional, lovely to work with and so experienced at selling houses in the area. They were always honest and kept me informed every step of the way. I appreciated their respect and courtesy in letting me know each time people had viewed or planned to view my home. Their attention to detail, coaching in how to stage and style my home and all round pure class and excellence gained me an amazing price after just 13 days on the market! It was a whirlwind campaign and a dream come true for me and I am hugely grateful to them both. I would highly recommend them to anyone selling or buying a new home.
S Cunningham, 12 Victory Road