
Helping people find a house they can truly call home is what drives Rochelle Mack, Regional Team Leader for Bayleys Manawatū-Whanganui Property Management. While property management can be a challenging profession, Rochelle thrives on leading high-performing teams and supporting clients, customers, and colleagues to achieve the best possible outcomes. Her enthusiasm for the industry is evident in the way she mentors others and fosters a positive, solutions-focused environment.
Rochelle brings over three years of hands-on property management experience, giving her a well-rounded understanding of both landlord and tenant needs. Her practical knowledge, combined with strong leadership and business development capability, enables her to deliver considered, results-driven outcomes across every aspect of the role. Prior to entering the industry, Rochelle spent eight years with Ryman Healthcare, progressing from housekeeping to a qualified Diversional Therapist. In this role, she developed and delivered client-focused programmes that supported psychological, spiritual, emotional, social, and physical wellbeing, an experience that underpins her empathetic, people-first approach today. Alongside her professional journey, Rochelle credits her time as a full-time mum as her greatest achievement, further strengthening her organisation, resilience, and ability to connect with people from all walks of life. These combined experiences have shaped her calm, solutions-focused approach to negotiation, enabling her to achieve balanced, positive outcomes for all parties.
As Regional Team Leader, Rochelle is passionate about supporting her team to deliver exceptional customer service, maintain regulatory compliance, and build strong, lasting relationships with landlords and tenants. She holds a Level 4 Property Management Certificate and REINZ accreditation, ensuring best practice is consistently upheld across the region while continuously improving systems and performance. Known for her empathetic nature and strong problem-solving ability, Rochelle brings creativity and strategic thinking to her leadership. She takes pride in mentoring her team, supporting their professional growth, and driving results through collaboration and clear communication.
Outside of work, Rochelle enjoys spending time at home with her husband and cats. A self-confessed cleaning enthusiast, she enjoys giving her home a thorough refresh on the weekends and regularly travels to Wellington to visit her two daughters.
Rochelle is a valued leader within the Bayleys Manawatū-Whanganui property management team, guiding a dedicated and hardworking team, committed to delivering the skills, expertise, and service excellence clients can rely on.
2025/2026
REINZ Residential Property Management Accreditation
Finalist – Master Class, Excellence in Growth (LNI)
2023/2024
Property Manager of the Year - Bayleys Whanganui
Client Service Award - Bayleys Whanganui
NZRPM Level 4 Certified Property Manager