A recent recipient of the Bayleys national “Rookie of the Year Award” Rachel has already achieved some lofty goals in the few years she has been selling real estate. Being crowned the top new sales person across all categories (residential, commercial and rural) is testimony to the strategic and targeted approach Rachel applies to her own business and to ensuring optimal results for her clients. With tertiary qualifications in marketing, management and languages from the University of Waikato and a subsequent career spent working in marketing and sales for top brands including Nokia and Fonterra, Rachel combines a laser focus on results based activity with a human approach to providing the very best in customer service. A passion for working with premium brands means Bayleys is a perfect fit for Rachel and the areas she believes sets the cream of an industry apart from the rest; customer service that consistently delivers excellence, strategically planned and professionally delivered marketing campaigns and an ambition to be the best.
For Rachel it was never really a question of if she would become involved in Real Estate, but more a question of when. Rachel’s father, Brian Waldegrave was a founding father of Realty Services which owns the franchise for Bayleys throughout the Waikato, Bay of Plenty and Taranaki as well as Eves Real Estate, the market leader in the Bay of Plenty and now here in the Waikato. With her brother James Waldegrave selling for Eves in Tauranga and husband Stephen Shale a director, auctioneer and shareholder in the business, it’s truly a family affair. From a young age, Rachel watched and learned as Realty Services grew into a company now employing over 400 people and with operations across residential, rural, commercial and industrial, as well as property management and financial services.
“The big thing I’ve learned from my father, and also the Bayleys family is that those with skin in the game will always strive to work their hardest, care more deeply and deliver more to their clients because they know that people and the relationships we create are the lifeblood of our business. I am proud of the legacy I am part of, and I have a passion for the company I work for and the industry I am involved with.”
Married to Stephen and with four children, Rachel is heavily involved in her children’s school communities and the wider community she and Stephen are a part of. She is a passionate believer in “the more you give the more you get” and attempts to live up to this philosophy as much as possible with a variety of voluntary roles. Rachel loves Hamilton and is a big fan of living here. She believes it is a wonderfully dynamic and engaging city that offers a fantastic lifestyle to those who choose to make it their home.
“If you are considering buying or selling I would love to be of service to you. If you know of anyone else who is considering a real estate change your referral would be greatly appreciated. You can be assured that anyone who you refer to me will be treated with the greatest respect and will be given the high quality service and enthusiasm you would expect from a Bayleys professional.”
Here’s what previous clients are saying about Rachel:
Phillippa and I would like to express our heart-felt appreciation to you for the assistance you provided during the acquisition of our new property.
You kept us informed every step of the way and made helpful suggestions (i.e. guided us) in the right direction in order to achieve a great result. You were very accommodating in meeting our requests and nothing seemed to be a bother to you. You weren’t overbearing or demanding and you presented a calm, measured, thoughtful approach which made us feel comfortable. From my own perspective, I have dealings with real estate firms and agents on a regular basis and I think they can learn a lot from you - it was certainly refreshing to deal with a professional knowledgeable realtor. - Mark Milroy
We chose Bayleys as we wanted a specific targeted approach for selling our home and we chose Rachel to market the property after seeing how she approached the sale of other properties we had visited. We liked the marketing methods proposed by Rachel and enjoyed our regular feedback and honest open communication with her during the campaign. Rachel understood and catered to our requirements around property access, fitting our family timetable, managing our concerns around security and helping us fit the sale into timing required for our next project. Rachel’s wider Bayley’s team provided their support when needed and collectively we achieved a successful outcome. We liked Rachel’s unpretentious, personable communication style and all our dealings with her, even the tougher ones, were a pleasure. We would happily recommend her to any other sellers. - John & Lisa O’Donoghue
Rachel recently marketed and managed the sale of my beloved first home, after 18 years of happy ownership. What could have been a roller coaster experience was instead simple, smooth and ultimately successful! Rachel consistently went the extra mile, from arranging furniture removal, coordinating staging activity - even roping her family in to chop an errant fallen tree! Rachel, Stephen and the wider Bayleys team certainly made me feel like an important and valued client. I will definitely be using her in any future property sales. Thanks Rachel! – Cathy Carter
“We chose Rachel to sell our home after a lengthy vetting process of local agents. Rachel shone due to her professionalism and encyclopaedic knowledge of real estate. Rachel was meticulous in her approach, following through with potential buyers and keeping us informed about the progress of the selling campaign every step of the way. It is Rachel's marketing approach which really sets her apart, and we believe Rachel's marketing strategy was key in selling our home successfully. Most importantly Rachel has a heart of gold. She was always available to answer queries and is a person with true integrity. We would enlist Rachel and the Bayley's team again without hesitation”. - Jenny & Roy Pendragon.
“We live out of town, so weren’t able to meet with our real estate salesperson on a regular basis and so it was extra important that we knew Rachel would have everything under control for us. All of our communication was over the phone and via email. Rachel was quick to respond to any of our queries and kept us well informed with weekly reports throughout the marketing process. We were particularly pleased with the respect and consideration she showed our tenants and how Rachel ensured that open homes and viewings were held with as little impact to our tenant’s lives as possible.
The marketing campaign Rachel put together for our property was cost-effective and expertly designed, showing her knowledge and understanding of the local market and her creative flair. She knew where to best advertise our property to ensure best reach to the right buyers and save us unnecessary expenses. In future, we would certainly list with Rachel again and would not hesitate to recommend her to anyone thinking of selling their home or investment. Whilst minimising any potentially stressful situations which can sometimes be part of the sale process, she worked diligently and utilised her strong negotiating skills to achieve a price above our expectations.” – Charlotte & Hamish Kofoed