Testimonials
"Vic and Jemma and their wonderful team made selling our house such a pleasure! They were always positive and upbeat and so easy to work with. We’d highly recommend them to all other vendors in future!"
Emma Outteridge
"Vic & Jemma offer a service that is so smooth and easy for the Vendors and we heard the buyers also felt the same. Their PA kept us in the loop with all communications, so all in all it was an excellent and seamless experience. Thank you Vic & Jemma!"
Carol and George Spence
"Having worked with many real estate agents over the years, we were impressed with Vic and Jemma's approach from the outset. Determined to sell our property during COVID, one of the market's most volatile times presenting challenges the likes of which we'd never seen before, Vic and Jemma proved the perfect team for us. Completely unflappable in the face of obstacles (like lockdowns, PPE requirements and the inability to conduct viewings or inspections), their positivity and focus never wavered. In addition to their dedication and never-give-up attitude, Vic and Jemma are also lovely people who appreciate how difficult it can be to prepare a home for sale whilst also juggling other family commitments. They did whatever they could do to help, including as I remember one time hiding a pile of laundry in a wardrobe that we'd forgotten! We will absolutely be working with Vic and Jemma again, and recommend that you do the same."
Ben and Tali, Norwood Road, Bayswater
"Selling your home to relocate to another city with three small children and in the middle of COVID level 3 has so many challenges but Vic & Jemma’s kind and professional approach made this process simple and easy.
The key to any complex process like selling a house is “communication” and this is where Vic & Jemma team excel. When you sell your home with Vic & Jemma you get the full package of experience, tireless energy, gorgeous marketing and professionalism, with Carolyn adding to the experience by making the paperwork side of things clear and timely. My husband and I have enjoyed every part of selling our home with Vic & Jemma and would go as far as saying that if we could we would never buy or sell with anyone else.
"
Hayley and Sean, Regent Street, Devonport
"Victoria and Jemma were the Real Estate Agents who sold our Apartment.
From the moment we met, they were the most professional agents you could wish for. They clearly understand their role and know what needs to be achieved to get a result. They were determined and positive throughout, which turned out to be a blessing.
Nothing prepared us for Lockdown level 4 beginning before we even had our first open home. The girls assured us they had sold properties during Lockdown previously and were very positive that this would be no different. The Apartment was tenanted but they explained how we could best deal with that. This resulted, (prior to lockdown), in our tenants moving all their excess belongings into storage and the girls added some bits and pieces to what was left and made the Apartment look very smart. They got alongside our tenants and I’m sure they would have worked in with them well had there been more time. However that was not to be, we had no open homes but within 2 weeks they came to us with a cash deal, unconditional. We were a little unsure as to whether we should see this offer as a good omen, that it might sell for a higher price if we did have open homes but the girls discussed the pros and cons with us and today we are very happy we accepted the final offer.
Also working in the background was Carolyn Alpers, ensuring I had all the relevant paperwork for them and generally taking care of that side of the business.
I should mention we tried to sell this property twice before and failed.
"
Carol
"Vic and Jemma were so helpful in helping us find our new home! They guided us expertly through the entire process, made it easy for us to quickly see houses, and worked tirelessly to negotiate a deal that made it possible for us to purchase our dream home. Jemma's creativity, persistence, and flexibility proved invaluable in our purchase. We are so grateful!
"
Jaime and James
"Vic and Jemma have helped us with two house sales and one purchase in less than two years - they are nothing short of FANTASTIC!!"
Joyce and Mark
"Vic, Jemma and Carolyn have been really great! - they kept me informed and I always felt like my house sale was their top priority. They made a stressful time a much nicer experience and gave me valuable advice. Thanks Team!"
Morag
"I cannot speak highly enough about the help and support that we received from Vic (taking the lead) and Jemma during our recent purchase of a home in Devonport.
Given the challenging circumstances related to restricted travel and inability for us to personally visit properties in NZ (from Hong Kong), Vic was fantastic in helping us "view" different locations via pictures, videos, and even live streams where possible. Vic and Jemma answered all our questions related to the properties that we were interested in, the housing market, the local area, they arranged for proxies to visit the properties on our behalf and organised independent experts to inspect and report on the current maintenance and 'healthy homes' status of the properties (in case we wished to rent in the short term).
With many transactions in the market completing through auction, Vic and Jemma held our hands through the whole process, managed the timing, documentation, through completion, and beyond. They remained in contact with us and the sellers to make sure that everyone was happy. We are over the moon with our purchase and can't wait to bring our family up in our new home, it is no exaggeration to say that we would not have been able to do this without Vic and Jemma, we will be forever grateful to them for going well above and beyond what anyone could have reasonably expected. Thank you team!"
Stu and Karina
